Job Description – Operations Researcher

Operations Researcher



Overview

We are building the next generation of hearing-test technology that enables easier access to care for patients. We recently closed our first funding round and are now looking to grow our team to push our product to market.

As part of a small and dynamic team, you will contribute to the testing, trialling, and commercialisation of our product.

Technology 

Our test uses a spatial paradigm, wherein the patient listens to spatially-localised sounds, simulated in real-time using headphones and inertial measurement sensors, and is instructed to turn their head to face towards the perceived sound direction. By analysing patient head movements, we can determine which sounds the patient actually heard, and we can do so with greater reliability than has been achievable to-date by previous test paradigms.

Our Core Foundations

Innovation

Our technology stands us apart from current hearing tests on the market. By breaking new ground in how tests are delivered as a result of having technology at the core of our offering, we will succeed in making change in the market.

People-Centric

We care about everyone having the chance to be diagnosed correctly and early. By doing so we can ensure that no one will have their life chances and choices limited or to be disadvantaged in any way.

Accessibility

Our plan is to ensure that testing is readily available so that everybody has an opportunity to be screened. We therefore focus our efforts where they will be most effective, choosing partners that can help us be found widely and prioritising adults first for testing.

About the Role 

We’re looking for an all-rounder Operations Researcher to support us in the run-up and during our exciting trialling and piloting phase with participants during in-house testing and with customers. Your responsibilities will be varied, and will entail stress testing of our technology, interaction with participants and customers to capture their impressions and feedback, respond to technical queries and communicate them with our engineering team, and help us make sure we’re launching an amazing product to the market.

While the role does not strictly require in-depth technical knowledge or skills, however, it does require you to be able to communicate and troubleshoot technology problems on the ground and communicate problems with our engineering team. This position is highly dynamic and varied and will give you the opportunity to dip your toes into the different operations of our company. You will have the chance to influence the direction of our product development and commercialisation strategy and make yourself an invaluable member of our core team.

Your responsibilities will include:

  • Internal testing: Stress test our technology platform to ensure it’s ready for roll-out to customers.
  • Trialling and piloting of technology: Overseeing of trials with customers on the ground, entailing communication with customers to instruct and supervise use of hearing testing technology.
  • Technology troubleshooting: Resolving (minor) technological problems and communicate effectively with engineering team.
  • Documentation: Contribute to development of documentation for handbook/instructions for customers.
  • Reporting and showcasing: Summary of customer feedback and development of material for outreach and marketing purposes.
  • Independent learning and understanding of our existing systems and of all concepts relevant to your project.

About you

We’re looking for a motivated and creative individual who is excited to work and contribute to a team that faces dynamically evolving operational challenges, requiring a quick grasp and effective communication skills.

Must have:

  • Basic understanding of technology and ability to familiarise with unknown software programmes in a self-directed manner.
  • Track-record of effective writing and presentation skills to communicate technical jargon to non-specialist, multi-disciplinary audiences.
  • Basic data analysis skills.
  • Excellent self-organisation, time-management, problem-solving, teamwork, and communication skills.
  • Strong ability to work independently.
  • Strong ability to own problems and take initiative in finding solutions.

Good to have:

  • Software engineering background.
  • Background in academic project coordination.
  • Data analysis skills using R, MATLAB, or python are welcome, but MS Excel is sufficient.
  • Experience in using Linux operating system and git.

About Hearing Loss

Hearing loss can have an immensely negative impact on an individual’s life, putting those who are affected at risk of becoming socially isolated, suffering from depression and anxiety, and developing dementia prematurely.

Providing access to care (hearing aids) can prevent these comorbidities, but it needs to be provided early. Screening tests act as the gatekeeper for providing this care, but existing tests are notoriously unreliable, leaving as many as 2 out of 10 patients with the wrong diagnosis.

We have developed a more reliable test and our vision is to now make hearing testing as commonplace and accessible as eye testing, ensuring that everyone in need receives care at the earliest possible opportunity.

Salary 

Salary is between £20k and £25k, depending upon ability and experience.

Additional Information

We’re embracing the remote-working culture and will need you to be committed to working from home for at least the next 12 months. You are welcome to live and work from anywhere within the UK, and will not be required to relocate, even after the pandemic ends.

How to apply 

For consideration, you must be legally eligible to work in the UK. Please send your CV and cover letter to Claudia Freigang (claudia@hdiags.co.uk), showcasing as many of your previous projects as possible. Where your previous projects were undertaken as part of a wider team, please describe your individual role and contributions.