We are building the next generation of hearing-test technology that has the potential to transform how patients first gain access to care worldwide, enabling earlier diagnoses for the 7 million people who develop hearing loss each year.
As part of our small and dynamic team, you will contribute to the testing, trialling, and commercialisation of our product, and you will see your contributions rolled out worldwide, positively impacting millions of individuals each year.
Our test uses a spatial paradigm, wherein the patient listens to spatially-localised sounds, simulated in real-time using headphones and inertial measurement sensors, and is instructed to turn their head to face towards the perceived sound direction. By analysing patient head movements, we can determine which sounds the patient actually heard, and we can do so with greater reliability than has been achievable to-date by previous test paradigms.
About the Role
We’re looking for a Test Administrator to support us during our exciting trialling and piloting phase. You’ll be joining our operations team, where you will be working alongside and learning from Eunice Ibala, our pioneer Operations Researcher, who’s been involved since the early days of testing and trialling.
Your responsibilities will entail running shop-floor (retail)-based piloting of our hearing test on random customers. The role requires you to feel comfortable approaching and interacting with random people and engaging them in conversations. As part of the piloting, you will need to observe the customer’s behaviour and detail your observations in short reports/summaries. You will have the chance to influence the direction of our product development and commercialisation strategy and make yourself an invaluable member of our core team.
Your responsibilities will include:
- Trialling and piloting of technology: Overseeing of trials with customers on the ground, entailing communication with customers to instruct and supervise use of hearing testing technology.
- Travelling to pilot in retail environments, with a particular focus is on the central belt region in Scotland (Glasgow-Edinburgh).
- Documentation: Contribute to development of documentation for handbook/instructions for customers.
- Reporting: Summary of customer feedback and observations made during testing.
- Independent learning and understanding of our existing systems and of all concepts relevant to your project.
We’re looking for a motivated and creative individual who is excited to work and contribute to a team that faces dynamically evolving operational challenges, requiring a quick grasp and effective communication skills:
- Background in customer experience in retail OR background in participant testing in a research or clinical capacity.
- Basic understanding of handling and interacting with technology and ability to familiarise with unknown software programmes in a self-directed manner.
- Excellent self-organisation, time-management, problem-solving, teamwork, and communication skills.
- Strong ability to work independently.
About Hearing Loss
Hearing loss can have an immensely negative impact on an individual’s life, putting those who are affected at risk of becoming socially isolated, suffering from depression and anxiety, and developing dementia prematurely.
Providing access to care (hearing aids) can prevent these comorbidities, but it needs to be provided early. Screening tests act as the gatekeeper for providing this care, but existing tests are notoriously unreliable, leaving as many as 2 out of 10 patients with the wrong diagnosis.
We have developed a more reliable test and our vision is to now make hearing testing as commonplace and accessible as eye testing, ensuring that everyone in need receives care at the earliest possible opportunity.
Salary is between £24k and £28k, depending upon ability and experience.
We’re embracing the remote-working culture and will need you to be committed to working from home for at least the next 12 months. You are welcome to live and work from anywhere within the UK, and will not be required to relocate. However, as piloting will commence in retail environments across the UK, you will be required to travel frequently. We are anticipating that most of the piloting will be conducted in Scotland’s central belt region (Glasgow – Edinburgh), and so the position may be more suitable for someone living in Scotland or wanting to relocate to Scotland. It is likely, however, that piloting will be expanded towards England and Wales at some point.
How to apply
For consideration, you must be legally eligible to work in the UK. Please send your CV, cover letter, and a list of referees to Claudia Freigang (email@example.com), showcasing as many of your previous projects as possible and describing why you’re a fit for this role. Where your previous projects were undertaken as part of a wider team, please describe your individual role and contributions.